Abacus Support

TO CHECK THE ABACUS STATUS PAGE CLICK HERE 

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Problem? do this first! Hard reboot your iPad.

This can fix a variety of problems including printing problems, app crashing, slowness etc and is quick and easy to do! 

iPad WITH home button on front  (standard 9.7/10.2/iPad Air) 

Hold down the HOME button and the POWER button on the side together until you see the Apple logo in the centre of the screen, release and let the iPad reboot.

iPad WITHOUT the home button (new iPad Pro 11/12.9)

1) Press and release the Volume Up button

2) Press and release the Volume Down button

3) Press and hold the Power button, hold until you see the Apple logo appear on screen

If you aren’t sure which buttons are which, this graphic should help.

How to force restart iPad Pro

To INSTALL the Abacus POS App

 

Open the APPSTORE App on the iPad, search for Abacus, and then download the POS App (solid Blue icon).   

You will need an Apple ID already set up and ready to go.  If you don't have one create one at https://appleid.apple.com

Check the MASTER iPad to see if it's set as a MASTER - under Settings > Connection in Abacus.  If you need to make it the MASTER, it will prompt you for a PIN.  Use today's date.  eg 23rd December would be PIN 2312

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Do you have a PRINTING Problem? 

Please read the checklist HERE.

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Apple IOS 14.x WiFi Security Changes

These affect MASTER / SLAVE connection and PRINTING.

Go to the iPad settings > WiFi > click on the little blue (i) to the right of the _POS network name and turn OFF "Private Address", then you must click "Rejoin".

Also check under the iPad Settings > Abacus icon that 'LOCAL NETWORK' is turned ON.

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Connecting a SLAVE iPad to a MASTER

Please see the article MASTER AND SLAVE CONNECTION TROUBLESHOOTING

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POS Vendor Support Contact Details

All Point of Sale customers using Abacus or Vend should contact the respective Vendor's Support departments for assistance with questions relating to their products, feature requests, bug reports or troubleshooting help. 

Abacus  - Tel (02) 8311 5088 or email support@abacus.co (Monday to Friday) or use the Online chat (7 Days to 10pm WST) from the POS Screen (headset icon at top of page) or Back Office  https://app.abacus.co or from the Helpdesk Site http://help.abacus.co if you cannot login to the POS (widget in lower right corner). 

Cloudifi Support

Cloudifi offers support for WiFi Networks and Hardware on a best effort basis during business hours, subject to our availability for existing customers only.

Tel 1300 853 512.  Please leave a message with your name, site and phone number or request Abacus Support contact us on your behalf.

On-Site Services

Where a Cloudifi consultant provides support, consultancy or repair services onsite, these services will be charged at our standard hourly rate.

Service Fees

Our standard hourly rate for on-site services is $150 for the first hour, ex GST Monday to Friday 8am to 6pm inclusive of travel time. (Metro only), and $150 ex GST per hour thereafter. 

After-hours or Weekend on-site services will be charged at $250 for the first hour, ex GST inclusive of travel time. (Metro only), and $150 ex GST per hour thereafter. 

Hardware Replacement

Unless the Hardware is covered by the manufacturer's warranty, where we find hardware needs to be repaired or replaced due to failure or damage, the cost associated will be passed onto the customer.  

User Training

Telephone support does not extend to in depth user training and anything over 10 minutes will require structured training either remotely or onsite, chargeable at our standard hourly rate. 

Consulting Services

If our team spends time consulting on improvements in the way you use Abacus or Vend, or how you can make your business more efficient it will be charged for at our standard hourly rate.